Contact XO first
Ask for the applicable written terms and return instructions.
Returns
Understand the terms.
Before you decide.
Return eligibility and warranty faults are different requests. Contact XO before sending a system back.
Return request.
Not a guessing game.
Contact XO with the order reference, product condition and reason for the request.
Discuss a returnConfirm condition and contents
Describe any damage and confirm which accessories and packaging are present.
Follow the agreed process
Eligibility and any refund are subject to the final applicable policy and inspection.
Policy awaiting approval
The return window, refund calculation, restocking fees and return shipping terms have not been finalised. The discussion of a 60 day policy in the supplied material is not treated here as a confirmed offer.
A reported product fault belongs in the warranty process. It should not automatically be treated as a change of mind return.
Human movement, amplified
Let us help you
move forward.
A direct conversation about your system, your requirements or your support question.